Question 1

What is a payment reminder app?

Accepted Answer

A payment reminder app helps businesses track what customers owe and automatically sends reminders via WhatsApp, email, or SMS so you don't have to chase payments manually. Duey is built for Indian small businesses, shopkeepers, and service providers who give udhar and need faster collections.

Question 2

How can I remind customers about pending payments?

Accepted Answer

With Duey, add a customer due with amount and due date. Duey sends polite reminders automatically via WhatsApp (paid plans) or email (free) on your schedule — 1 day before, on due date, and when overdue. You see replies in a conversation thread and can mark payments received instantly.

Question 3

Can I send payment reminders on WhatsApp?

Accepted Answer

Yes. Duey supports WhatsApp payment reminders on paid plans. You get a monthly WhatsApp credit allowance (20 on Free, up to 1,000 on Pro Plus) and can purchase top-up packs. Reminders appear as real WhatsApp chats and customers can reply within the 24-hour window.

Question 4

Is Duey useful for shopkeepers?

Accepted Answer

Yes. Duey is designed for kirana stores, retailers, wholesalers, and distributors who track udhar. It replaces paper bahi khata with a digital ledger, shows customer-wise totals, overdue buckets, and reliability signals so you know who to follow up with first.

Question 5

What is an udhar khata?

Accepted Answer

Udhar khata (or bahi khata) is a traditional Indian ledger for tracking credit sales — what customers owe you. Duey digitizes this: log debits when customers buy on credit, credits when they pay, and see running balances per customer with overdue alerts and WhatsApp reminders.

Question 6

Can I track customer dues with Duey?

Accepted Answer

Yes. Duey is a customer due tracker app — add customer name, amount, due date, and optional phone/email. See all dues in one dashboard with aging analysis (0-30, 30-90, 90+ days), customer totals, and payment status. Export to PDF or Excel for your accountant.

Question 7

Can I send automatic payment reminders?

Accepted Answer

Yes. Duey sends automatic reminders on your schedule: 1 day before due date, on due date, and daily when overdue. Choose WhatsApp (paid) or email (free). You can set global reminder times and per-due overrides.

Question 8

Who can use Duey?

Accepted Answer

Duey is for any business that sells on credit or collects later: shopkeepers (kirana, retail), wholesalers, distributors, service providers, freelancers, and professionals who track customer dues and need faster collections.